Case study · Automation
Klaimo — an AI agent for managing and triaging complaints
An AI assistant connected to email, WhatsApp, and Google Calendar that takes over the intake and triage of complaints. The end of depending on a single technician.
Project details
- Industry
- Service and complaints
- Type
- AI agent
- Channels
- Email, WhatsApp, Calendar
- Year
- 2025
Problem
A single technician handled all communication manually
The technician processed all email communication and bookings manually — every job, every request, every schedule change went through one person.
As the volume of work grew, the system depended on a single individual and it was not possible to ensure oversight or coverage.
What we built
An AI assistant connected to email, WhatsApp, and calendar
An AI assistant connected to email, WhatsApp, and Google Calendar processes incoming requests, fills in missing information, and prepares the groundwork for resolution. Once the data is complete, it creates a request and proposes a service time. This lets the technician focus on the actual work instead of administration.
- AI processing of incoming emails
- Automatic completion of missing information (queries to the client)
- Creating and managing requests instead of manual record-keeping
- Proposing a service time and connecting to Google Calendar
- A clear history of communication and requests in one place
- Detection of unclear cases and handoff for human review
Our result
- Most requests processed without human intervention
- 50% less administration
- The technician focuses on the work, not on coordination
- Faster response to client requests
- An overview of all requests in one place